Performance Problem Playbook

Too often, we’re asked to build training to fix performance issues that have nothing to do with knowledge or skill. This free Playbook helps you break that cycle. Based on Thomas Gilbert’s Behaviour Engineering Model, it guides you step by step through diagnosing the real causes of workplace performance problems, and designing support that actually works.

Whether you’re an L&D professional, a manager, or anyone who wants to make work work better, this resource gives you practical tools to identify system-level barriers, map out effective support, and avoid wasting time on training that won’t solve the problem. If you’re serious about impact, this is where you start.

‍